Privacy Policy
1. Introduction
Your privacy is important to us. This Privacy Policy outlines how Car Alot Rentals (“we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit our website and use our services. By accessing or using our website, you agree that any personal information you provide us is subject to the terms of this Privacy Policy and the New Zealand Privacy Act 1993.
2. Information We Collect
2.1 Personal Information
Your personal information is collected by us when you make an enquiry or booking through our website, affiliated websites, booking agents, third websites, by phone, by email or at our branch.
Our branch may be equipped with CCTVs for the safety of our property, employees and customers. There will be physical signs on our premises to inform you that there are CCTVs are in operation collecting footage.
We may use GPS tracking devices on our vehicles to trace and locate them. The information collected may be supplied to the Police or any relevant authorities in the event of a crime or emergency (i.e. theft of vehicle, accident). There will be stickers on the vehicle to inform you that the vehicle is GPS tracked.
We may collect the following types of personal information:
• Full name
• Contact details (email address, phone number, physical address)
• Date of birth
• Driver’s licence details
• Payment information (credit/debit card details, billing address)
• Rental history and preferences
• IP address and device information
2.2 Non-Personal Information
We may also collect non-personal information such as your device IP address, browser type, operating system, referring URLs, and browsing behaviour on our website. This information helps us improve our website and services.
3. How We Use Your Information
We use your information for the following purposes:
• To process and manage your car rental bookings
• To verify your identity and eligibility to rent a vehicle
• To communicate with you regarding your bookings, enquiries, or customer support
• To process payments and prevent fraudulent transactions
• To personalise your experience and improve our services
• To comply with legal obligations and cooperate with law enforcement (NZ Police, NZTA request, Court orders etc)
• For internal analytics and website performance monitoring
• For advertising and marketing
4. Sharing and Disclosure of Information
We may disclose your personal information to:
• Our employees managing the bookings
• Our trusted service providers (such as payment processors, customer support, and IT service providers)
• Insurance companies and legal authorities, where required by law or for dispute resolution
• Business partners involved in providing our rental services
• Other parties with your consent or as permitted by law
We do not sell or rent your personal information to third parties for marketing purposes.
5. Data Security
We take reasonable steps to protect your personal information from unauthorised access, use, disclosure, or loss. This includes implementing physical, electronic, and managerial safeguards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Our website or app may link to external sites that are not operated by us. We do not have control over the content and policies of those external sites and cannot accept any responsibility.
6. International Transfers
Your information may be transferred to and processed in countries outside of New Zealand. We ensure that such transfers comply with applicable data protection laws and that your information receives adequate protection.
